General Information

Do you offer ready-to-ship items?

What are the lead times for each item?

Do you have a physical showroom or store?

Payments and Pricing

What payment options do you accept?

Can I pay in my local currency?

Do you offer financing or instalment plans?

Do you offer promotions or sales?

Shipping and Delivery

Do you ship internationally?

What are your shipping methods and estimated delivery times?

Will I be charged taxes or duties on international orders?

Custom and Bespoke Services

What is the process for creating a bespoke piece of jewellery?

Can I customise existing designs?

Do you work with client-supplied gemstones or heirloom jewellery?

Does it cost more for a bespoke design?

Engagement and Wedding Rings

What factors should I consider when choosing an engagement ring?

How much is an engagement ring, and how much should I spend?

Do you offer custom wedding bands?

Do you offer Lab-grown and natural diamonds – and which should I choose?

What if my partner doesn't like the engagement ring?

Sizing and Fit

How do I determine my ring size?

What if my ring doesn’t fit properly upon arrival?

Do you offer resizing services?

Aftercare and Warranty

What is your warranty policy on your jewellery pieces?

How often should I have my jewellery serviced?

How should I care for and maintain my jewellery?

What should I do if my jewellery is damaged?

Returns and Exchanges

What is your return and exchange policy?

I have purchased an engagement ring – what if my partner doesn't like it?

Additional Services

Do you offer engraving services?

Do you offer jewellery repairs?

Can you re-make a piece that has been lost?