TERMS & CONDITIONS
Welcome to NOBLE. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms. Please read them carefully. If you have any questions, feel free to contact us at clientservices@noblejewellery.co.nz.
PURCHASES AND ORDERS
All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including where products are unavailable, there are errors in pricing or descriptions, or if we suspect fraudulent activity.
Customers are required to confirm that all order details, including customisation specifications, are true and correct at the time of purchase. Any changes made after confirmation may impact the pricing or production timelines.
PRICING AND PAYMENT
All prices are displayed in [NZD or your chosen currency] and include applicable taxes unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.
In the event of a pricing error on the website, Noble is not obliged to honour the incorrect price. If an error is identified after an order is placed, we will contact you to provide the correct price or offer a full refund.
We accept a variety of payment methods, including [list payment methods]. Full payment is required at the time of purchase unless otherwise stated for bespoke orders.
SHIPPING AND DELIVERY
We strive to ensure timely delivery of your jewellery. Estimated delivery times will be provided at checkout and depend on the availability of the product and your location. Shipping costs will be calculated at checkout and added to your order total.
Once dispatched, you will receive tracking information. While we take every care in packaging and shipping your jewellery, we cannot be held responsible for delays or damages caused by third-party couriers. For international orders, customs duties and taxes may apply and are the responsibility of the customer.
RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase. If you are not, eligible items may be returned within [insert timeframe, e.g., 14 days] of receipt for an exchange or refund, provided they are unworn, in their original condition, and accompanied by proof of purchase.
Custom or bespoke orders, as well as altered or engraved items, are non-refundable. For hygiene reasons, earrings are also non-returnable unless faulty.
Please contact us to initiate a return and for further instructions.
PRODUCT REPRESENTATION
We aim to present our jewellery as accurately as possible through the images and descriptions on our website. However, due to the handcrafted nature of our designs and the individuality of natural gemstones, some subtle variations may occur.
These differences in colour, texture, or other characteristics are inherent to the materials we use and contribute to the unique charm of each piece. Such variations should be expected and are a testament to the authenticity and craftsmanship of our creations.
If you would like additional details or images of a specific piece before purchasing, our team is happy to assist. Please contact us directly.
CARE AND WARRANTY
We provide a limited warranty for manufacturing defects on engagement and wedding rings. This warranty does not cover wear and tear, damage caused by misuse, or issues resulting from improper care. For more information about your warranty, please refer to our [Diamond Warranty page] or contact us directly.
To keep your jewellery looking its best, we recommend regular cleaning and care. Detailed care instructions can be found on our website or provided upon request.
ACCOUNTS AND NOBLE REWARDS
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. You must notify us immediately of any unauthorised access or security breach. We reserve the right to suspend or terminate accounts that violate these terms or harm our reputation.
PRODUCTION TIMEFRAMES
All bespoke and custom pieces are made to order. Estimated production timeframes will be provided at the time of purchase and may vary depending on the complexity of the design. Please note that these timeframes are estimates and may be subject to change. We will communicate any significant delays as soon as possible.
QUALITY ASSURANCE
Each piece of jewellery undergoes rigorous quality assurance checks throughout the manufacturing process to ensure it meets our high standards. If you have any concerns about the quality of your item, please contact us immediately.
EXTERNAL LINKS
Our website may contain links to third-party websites or resources. These links are provided for your convenience, and we do not endorse or assume responsibility for the content, products, or services offered by these external sites. Accessing linked resources is at your own risk, and we encourage you to review their terms and conditions.
INTELLECTUAL PROPERTY
All content on this website, including images, designs, text, and logos, is the property of Noble or used with permission. Any unauthorised use, reproduction, or distribution of this content is prohibited.
PRIVACY POLICY
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
LIMITATION OF LIABILITY
While we strive to provide accurate information and high-quality products, Noble is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
CHANGES AND AMENDMENTS
We reserve the right to modify these Terms and Conditions at any time. When changes are made, we will notify you via email or through a notice on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated terms.
ACCEPTANCE OF TERMS
By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you are not authorised to use our website or services.
CONTACTING US
If you have any questions or concerns about these Terms and Conditions, please contact us at: clientservices@noblejewellery.co.nz
Thank you for choosing NOBLE.
